The Inclusive Corporation: A Disability Handbook for Business Professionals

Front Cover
Ohio University Press, 2003 - 342 pages
Because of the Americans with Disabilities Act and the enormous market of aging adults coping with impairments, disability has become an important issue for all businesses. The Inclusive Corporation is the first book to address comprehensively this issue of disability as it relates to all of the areas critical to effective business management.

The Inclusive Corporation succinctly presents disability-related information and resources that business managers need, and does so in a way that is highly readable and easy to use. The book is respectful and understanding of business requirements, while at the same time conveying a comprehensive knowledge of disability issues.

Matters of legal compliance, social responsibility, recruitment, diversity, employee supervision, customer service, product design and marketing -- all are dealt with in The Inclusive Corporation. The result of the author's many years of experience working with businesses to improve their ability to include disabled people both as customers and employees, The Inclusive Corporation will be welcomed by people with disabilities and by business professionals nationwide.
 

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Contents

1 A TrillionDollar Market
1
2 Understanding the Americans with Disabilities Act
26
3 Diversity Disability and Inclusion
51
4 Disability Stereotypes and Myths
77
5 Language and Etiquette Strategies
103
6 Disability and Innovation
122
7 Proles of Four Business Leaders
149
8 A Plan for Inclusive Employment
175
10 A Plan for Inclusive Marketing
238
11 A Plan for Inclusive Marketing
265
Inclusive Employment Checklist
291
Inclusive Marketing Checklist
301
Resources
305
Notes
315
Works Cited
323
Index
331

9 A Plan for Inclusive Employment
202

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About the author (2003)

Griff Hogan is a corporate disability consultant with twenty-five years of experience in the field. His clients include major corporations, small businesses, and nonprofit organizations.

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