Managing Conflict in a Negotiated World: A Narrative Approach to Achieving Productive Dialogue and ChangeSAGE, 2001 M03 30 - 207 pages Kellett and Dalton present a core text in Conflict Management derived from extensive class testing of their material. Their book helps readers understand the elements of conflict and act on that understanding by managing conflict better in each area of their lives - work, family, and community.
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Contents
Conflict Narratives as a Good Place to Start | 27 |
Representing Self Other and Context | 49 |
Ways of Constructing and Interpreting Conflict Narratives | 75 |
Changing Relationships Through Conflict | 101 |
Managing Conflict at Work | 120 |
Managing Conflict in Family Relationships | 143 |
Managing Conflicts in Interpersonal Relationships | 162 |
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Common terms and phrases
actions Anne's approach to conflict avoid behavior believe Bochner Brian broader challenges chapter choices Cindy clues community conflicts conflict communication conflict experiences conflict management conflict narratives conflict practices construction context create culture Dallmayr deaf deaf community deeper develop dialogue Donna dynamics effectively ences engage ethical ethnography examine example Exemplar Narrative experience of conflict explicate family conflict father feel flict gender goals Greensboro Hazel important insight interpersonal interpersonal relationships intimate relationships issues Jill's lives manage conflict marriage mass media meaning metaphor mortgage company mother move myths narrative accounts narrative paradigm narrator Natalia negative negotiate Newbury Park organization organizational organizational culture Pam's participants patterns personal narratives perspective poem possible reality recognize Reina relational relationship represent representations role sense Shakira shared social specific story strategies structure talk tell things Thousand Oaks tions tive understanding conflict valuable values Walnut Creek